Privacy Policy
Pile of Pics LLC · pileofpics.com · Last updated November 11, 2026
Pile of Pics organizes family photos and makes albums and books from them. Your photos and your family's stories are the whole job, so this page says plainly what we keep, what we don't, and when it goes away. If anything here is unclear, write to support@pileofpics.com and we'll answer in plain words.
Who we are. Pile of Pics LLC, an Arizona company based in Mesa, Arizona.
What the website collects. When you fill in the Contact form, we receive what you type: your name, email address, phone number, your town, and anything you tell us about your photos. We use it to reply to you and to arrange a visit. We don't add you to a mailing list unless you ask to be on one.
The website runs on Squarespace. Like most websites, it records basic technical information when you visit: the pages you look at, the kind of device and browser, and an approximate location worked out from your internet address. Squarespace uses cookies for this. You can refuse cookies in your browser and the site still works. Squarespace's own privacy policy covers what it does with that information.
Payments. If you buy something on the website, the payment is handled by Stripe. Stripe collects your name, email address, billing details and card number to take the payment, under Stripe's own privacy policy. We see your name, your email address, what you bought and the last four digits of the card. We never see or store your full card number. We use your email to send the receipt and to answer you if something goes wrong with the purchase; we don't add you to a mailing list.
The Pic Book. The Pic Book maker runs on your own phone or computer. The photos you choose, the recordings you make and the words you type stay on your device unless you choose to send your book as a link. There is no account, no sign-in, and no tracking in the book maker. The finished book is saved where you save it; we never receive a copy of a book you download.
What we collect during an organizing job. This is the part that matters most.
Your photos. Scans of your prints, and copies of your phone photos. Your original prints never leave your home.
Names, places and dates. Who's in each photo, where and when it was taken, and the occasion, as told to us by you and your family. People write these in by hand.
Recordings. With permission, we record family members telling the stories behind their photos. Each person who is recorded agrees in writing first. The recording and a written copy of the words are kept with the photo they're about.
Your profile. A list of the names, places, relationships and occasions in your family, so that if you come back with another box, we don't start from zero. It holds words only, never a picture.
How long we keep it.
Photos and recordings from an organizing job: 90 days after we hand you your finished album, then deleted for good: working copies, previews, backups, and anything on any online service we used, including the trash. Your copy is on the USB drive you own, and it is yours.
Your profile: kept so that repeat jobs build on it, until you ask us to delete it. Write to support@pileofpics.com and we'll delete it within 30 days and tell you when it's done.
Contact form messages: kept for 12 months so we can follow up, then deleted.
Purchase records (name, email, what was bought, the date): kept for 7 years for tax and bookkeeping.
Two copies, not one. From the day your photos arrive until the day they're deleted, we keep two copies on our own equipment, so a failed drive doesn't lose your family's photos. Neither copy is kept in a cloud-synced folder.
Who sees your photos. Only Pile of Pics, and only as far as your job needs. We don't sell, rent or share your photos, names, recordings or details with anyone. We don't use them in our advertising unless you sign a separate permission form that says exactly which pictures and words may be used. Being a customer never requires that.
The only outside companies that touch anything of yours are the ones that make the work possible: Squarespace (the website) and Stripe (payments), each only for its own job. None of them is given your photos to use for anything else.
Software we use. We use ordinary photo software on our own computer to sort, clean up and label your photos. Some of it uses AI to help with things like reading dates off the back of a print or turning a recording into written words. Every name, date and place in your album comes from what your family told us; where nobody knew, the album keeps it as a question rather than a guess. No software of ours identifies people by their faces, and your photos are never used to train anyone's AI.
Children. The website is not aimed at children, and we don't knowingly collect information from anyone under 18 through it. You must be 18 or older to buy a Pic Book. Family photos of course include children; those come to us from the adult who books the job.
When we'd share information. We may share information if the law requires it, for example a court order, and we'll tell you if we're allowed to. If we find material that appears to involve the abuse of a child, we will stop work and report it to the authorities as the law requires.
Your choices. Write to support@pileofpics.com to see what we hold about you, correct it, or have it deleted. You can withdraw a recording consent or a marketing permission at any time, and we'll stop using it going forward. If you live in a state that gives you specific privacy rights, you have those rights too, and the same email is the way to use them.
Changes to this page. If we change how we handle your information, we'll update this page and the date at the top. If a change affects photos or recordings we already hold, we'll tell you directly.
Contact. Pile of Pics LLC, Mesa, Arizona · support@pileofpics.com
Pile of Pics — photo organizing and family albums.